WHAT TO EXPECT

Fees

There are no moving-in fees, with the cost of the inventory and admin all taken care of by us. To hold the property while we check your references, we take a £200 holding deposit, which is deducted from your five week deposit when you move into the property. If you pull out or your references are not satisfactory, this is non-refundable.

Deposit

We ask for a deposit of 5 weeks’ rent, which we hold in a Government-approved scheme called the Deposit Protection Scheme (DPS), so that it’s secure and protected for the duration of your tenancy.

Handover

On moving-in day, we’ll meet you at the property to hand over the keys, take meter readings and make sure you know where everything is. Our independent inventory clerk will have prepared an inventory ready for you to check and sign.

Maintenance

If you should have a problem when living in one of our properties, our in-house maintenance team are at hand. They know each building inside out, so they can get things fixed quickly and efficiently. You don’t even need to take time off work to wait in for them, as they are either Marston Properties employees or trusted contractors.

Rent increases

Rents are reviewed every 12 months in accordance with the Renters’ Rights Act.  We’ll write to you 3 months before the 12 month mark proposing a new rent which will reflect the market rate for similar properties in the local area.  We will also send you the more official Section 13 notice (Form 4A) which details the proposed increase.  When the rent is agreed, we do not issue any further paperwork. Your rent account will be updated with the new rent details, and we will remind you to amend your standing order just before the effective date.

Replacing Sharers

If anyone in the property leaves and you choose to replace them with a new sharer, we charge a £50 tenancy amendment fee per tenant to create the replacement paperwork.  The replacement must pass our referencing checks before being accepted. 

Moving on

Your deposit will be returned to you when you leave, providing of course that your rental payments are up to date and that the property has been returned in the same condition as when it was handed over to you, save for reasonable fair wear and tear.

“Marston's have a splendid reputation as a fair family run letting business who look after their tenants. Your maintenance team is first class”

AF from SW6