If you decide to rent one of our residential properties you will be offered an assured periodic tenancy, known as an APT. This is an open-ended rental agreement that runs on a monthly rolling basis.  Once terms are agreed, third party referencing will be carried out. 
 

Deposits are held by the Deposit Protection Service - a Government Approved Scheme, in accordance with their Terms & Conditions.

Should you wish to end the tenancy, you need to give us two months’ written notice. 

If you take the property with others, all occupants will be named on the tenancy agreement and are jointly and severally liable. This means that if one of you decides to leave, the tenancy is brought to an end. Remaining tenants may stay but are responsible for finding a suitable replacement tenant and covering any rent shortfall. A new assured periodic tenancy will be created.

 

Complaints Procedure

Marston Properties and associated companies aim to provide the highest standards of service. Should we fall short we aim to ensure that you are able to complain and have your complaint taken seriously.

If you believe you have a grievance, please write in the first instance to:-

The Managing Director, Marston Properties Limited 1 Mills Yard Hugon Road Fulham SW6 3AQ

It should be a dated, signed hard copy letter. It can also be sent by email but not just by email.

Your grievance will be acknowledged within seven working days of receipt of your written complaint, investigated thoroughly in accordance with established procedures and a reply sent to you within a further 21 working days. In exceptional circumstances, where technical or professional input is required we may take longer but we will send you a prompt reply indicating how long it will take to give you a final response

For residential property the contact details are as follows:

If you are dissatisfied with the result of our internal investigation and you are a residential tenant, you can refer your complaint to an independent ombudsman.  We are members of Property Redress.

Property Redress, Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH

Tel: 0333 321 9418

Email: [email protected]