Legal Information

If you decide to rent one of our residential properties you will be offered an assured shorthold tenancy, known as an AST. These are usually for a term of 24 months with a 12 month break clause - and can then be renewed if both parties are happy.
All occupants paying rent will be named on the tenancy, and all named tenants are jointly and severally liable. This means that if you are sharing and one of you decides to leave, the tenancy is brought to a close. Remaining tenants, should they wish to stay, may re-apply but must find a replacement tenant. A new tenancy will be created, but on the same terms as the original.
You will be referenced by our independent referencing company, FCC Paragon. In the event that we require a guarantor, there will be an additional admin charge of £20.
 Deposits are held in one of two Government-approved schemes - the Deposit Protection Service or myDeposits in accordance with their Terms & Conditions.

Complaints Procedure

As a member of The British Property Federation, Marston Properties and associated companies aim to provide the highest standards of service. Should we fall short we aim to ensure that you are able to complain and have your complaint taken seriously. We therefore agree to abide by the Federations Code of Conduct and offer the following.   If you believe you have a grievance, please write in the first instance to:-

The Managing Director,  Marston Properties Limited  1 Mills Yard  Hugon Road Fulham SW6 3AQ

It should be a dated, signed hard copy letter. It can also be sent by email but not just by email. 

Your grievance will be acknowledged within seven working days of receipt of your written complaint, investigated thoroughly in accordance with established procedures and a reply sent to you within a further 21 working days. In exceptional circumstances, where technical or professional input is required we may take longer but we will send you a prompt reply indicating how long it will take to give you a final response 

If you are dissatisfied with the result of our internal investigation and you are a residential tenant you can refer your complaint to an independent ombudsman. 

We are members of the Ombudsman Services: Property.  Their contact details are as follows:-

Ombudsman Services: Property PO Box 1021 Warrington WA4 9FE

Phone: 0330 440 1634 Fax: 0330 440 1635 Email: enquiries@os-property.org

www.ombudsman-services.org